SHIPPING
TERRITORIES
We offer worldwide shipping with a network of trusted carriers including DHL Express, FedEx, UPS, and local couriers, all from our location in Dubai, UAE
We aim to bring you the finest luxury lingerie from our atelier in Dubai, UAE, to anywhere in the world. We've partnered with trusted carriers like DHL Express, Fedex and UPS and local couriers to ensure your orders reach you with care and precision.
PROCESSING
Our commitment to quality means we don't mass-produce. Each piece is meticulously crafted to meet your unique specifications, reflecting our dedication to perfection. Orders are processed from Monday to Friday, excluding Dubai's weekends and holidays.
Standard Orders are fulfilled from Monday to Friday, excluding weekends and bank holidays in Dubai.As soon as your order is shipped you will receive a confirmation e-mail with the tracking number.
As each item is meticulously crafted to meet your unique specifications, we do not engage in mass production. Rest assured, your order is handled with care and attention to detail, reflecting our dedication to perfection, not quantity.
Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization, availability, and customs delays.
PREMIUM DELIVERY
Our Premium option ensures your order arrives within 48 hours in Dubai and around 3 days in the UAE.​
For those who appreciate promptness, our Premium Delivery ensures delivery within 48 hours for Dubai and an average of 3 days for the UAE. This service comes at an additional cost and can be selected during checkout.
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Note: Delivery times may vary for pre-orders or size confirmation, but we prioritize your order to meet your expectations.
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Please contact us via chat for same-day delivery in Dubai or urgent international delivery.
STANDARD DELIVERY
Our commitment is to deliver your order within a timeframe of 5 to 20 days from the date of purchase. In the rare event of unexpected delays, we will keep you informed throughout the process. We offer free shipping on all standard orders over 200 euros.
SHIPPING COST
Shipping costs vary based on your destination, delivery urgency, and total purchase amount. You can calculate the exact fee in your shopping bag.
Please contact us via chat for same-day delivery in Dubai or urgent international delivery.
Please note that for orders outside the UAE, shipping fees do not include taxes and duties. We operate on a DAP (Delivery at Payment) basis, meaning import taxes and duties are not included in the product price.
TAX AND DUTY INFORMATION
Our atelier is in Dubai, UAE. For orders shipped outside the UAE, please note that shipping fees do not include taxes and duties. We operate on a DAP (Delivery at Payment) basis, meaning import taxes and duties are not included in the product price. Recipients are responsible for any applicable duties and taxes upon delivery. These charges are determined by the customs agency in your destination country and are beyond our control. To estimate these fees, contact your local carrier or customs office.
Please note that we do not assume responsibility for any customs-related costs, taxes, or delays.